How to Reset a Lost Password or Recover Your Username
Click the “Forgot your username or password?” link on MyImpactPage.com
Select “I forgot my password” and enter your username OR
Select “I forgot my username” and enter your email address
Click the [Send Email] button
Check your email inbox
If you selected I forgot my password, click on the link in the email and click the [Reset my Password] button. Check your email inbox again for your account details (username and temporary password).
If you selected I forgot my username, retrieve your username from the email.
Visit www.MyImpactPage.com and login using the credentials sent to you
Important:
When requesting the "I forgot my username" email, there may be two paths depending on the email you provide.
If your email is associated with multiple profiles, you will receive an email with your multiple usernames and a temporary password for each.
If your email is only associated with one profile, you will receive an email with the subject "Reset my Password" - that email will contain a link.
Open it and then click on the "Reset my Password" button.
This will send you an email with your username and a temporary password.
IMPORTANT: You will be required to update your password after a password reset.
After retrieving the temporary password from your email, go back to myimpactpage.com and log in. Here you will be prompted to re-enter the temporary password. Next, you will choose a new password to use moving forward. Enter your new password again to confirm it and click [Save Password].
